Charter Home Comfort

Customer Service Representative/Dispatcher

Charter Home Comfort has been serving Harrison Township, MI with reliable heating and cooling services since 1960. As a family-owned and operated business, we are committed to providing top-notch HVAC services while upholding old-fashioned values and embracing tech-savvy solutions. Our team is dedicated to ensuring that our customers receive the utmost comfort in their homes and businesses.

Learn more about us at: https://www.callcharter.com

Join our team at Charter Home Comfort and become part of a company that prioritizes customer satisfaction and provides reliable HVAC services with a personal touch. If you are a motivated individual with a passion for customer service, we encourage you to apply and be part of our team dedicated to keeping our customers comfortable year-round.

Responsibilities:

• Coordinating and dispatching service requests to HVAC technicians.
• Setting appointments and effectively managing scheduling for technicians.
• Providing exceptional customer service by responding to inquiries and resolving service-related issues.
• Coordinating with technicians to ensure timely and efficient service delivery.
• Maintaining accurate records of all calls and customer interactions.
• Collaborating with internal teams to optimize service operations and enhance customer experience.
• Communicating with customers to ensure satisfaction and resolve any issues.

Qualifications:

• Experience in dispatching technicians and installation teams is an advantage, but not a dealbreaker.
• Proven experience in a customer service role.
• Strong interpersonal skills and a friendly, customer-oriented personality.
• Excellent communication skills and the ability to handle phone calls with professionalism.
• Proficiency in scheduling and appointment management using computer systems and software for scheduling and record-keeping.
• Ability to work effectively in a fast-paced and dynamic environment.
• Commitment to upholding the company's values and delivering exceptional customer service.

Salary and Benefits:

• Full Time
• Salary at $17 - $20 /hr, commensurate with experience.
• Commission-based structure, with the opportunity to earn more.
• Medical
• Dental
• Vision
• Holidays
• 401K